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FAQs

ORDERING:

How can I pay for my online order?

Wear Your Music accepts most major credit cards including Visa, Mastercard, American Express and Discover. We also accept Paypal. 

I'm having trouble placing an order online. Can you help?

Absolutely! If you're having trouble placing an order online, or just prefer to do it over the phone please call Customer Service at (401) 216.5082.

Please note that we are unable to take international orders over the phone at this time.

I just submitted an order; can I change it?

Orders are processed as quickly as possible and we cannot guarantee any changes to your order once it has been processed. If you need change or cancel your order, please email us as quickly as possible.

Can I place a backorder?

Unfortunately, we do not take backorders at this time.

Help, my order hasn’t arrived yet?

What type of product did you purchase?  Please remember, custom products like Artist Bracelets and Pendants, can take up to three weeks in production before they ship.

International orders:

International Customers:  Please read carefully, as the shipping, return, fees and other order policies may differ for International orders from the U.S. orders.

Please be aware that orders shipped outside the US may be subject to local customs fees or duties.  Every country has different procedures and fees for incoming packages. Wear Your Music does not have information on customs or duties, and we are unable to estimate these charges.  Please check with your local authorities before placing an order.  Wear Your Music is not responsible for non-paid import taxes, nor will Wear Your Music issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

The shipping times for International orders will vary by country.  Wear Your Music cannot guarantee delivery dates on International Orders.  PLEASE NOTE: International orders can potentially become delayed in Customs beyond 10 days.  If it has been over 30 days and your order has not yet arrived, please email us.

Returns & Exchanges 

Hassle Free

We want you to be happy with your purchase. If for any reason you are not satisfied with your order please return the item to us within 30 days of the purchase date. The returned item must be unused and in the original packaging to be eligible for a refund. 

To begin return process click HERE.

            

*Please note that due to postal restrictions in certain countries pre-paid mailing labels will not be emailed for international customers.  For more information please email us

FAMOUS MUSICIAN BRACELETS AND PENDANTS:

     What size should I order?  Click to see the fit guide!
      These bracelets have a clasp and allow for a snugger fit.
      Wrap the string around your wrist where you'd like your bracelet to sit and add about a half an inch (you don't want your bracelet too tight). Example: My wrist is 7 inches, so I will order a 7.5 bracelet that will be 7.5 inches, including the clasp. Please note: we offer only bracelet sizes in half inch increments.
      What is it made out of?

      Our Famous Musician Bracelets are handcrafted from actual guitar and bass strings donated by the artist of your choice.  The bracelets are as unique as the artists themselves.  They come in a range of colors, metals, and finishes.  Some strings have ball ends, others are plain; some are thick, others are thin.  String type depends on what the artist provides to us.  Therefore, we cannot fulfill orders based on individual string requests.

      Will it rust?

      Guitar strings are made out of metal and metal can rust.  Therefore, we advise you to avoid exposure to water. If your bracelet or pendant gets wet, dry it immediately.  Also, try to avoid exposure to lotion or perfumes.  As needed, you may buff with a silver cleaning cloth. Please note that pendants are not water tight and strings can rust if pendant becomes wet.
      When will more strings come in?

      We do our best to keep strings in stock from a variety of artists.  However, the artists decide when to send us more. To be notified when more strings are available, click on the Notify Me button on the artist's item. You will receive an email when more strings become available!

      Can I request an artist you don’t have?

      Sure! Please click HERE to add an artist to our outreach list. Please note, we cannot in any way guarantee their participation. However, we will let you know if and when we receive strings!

       When will my bracelet ship?

      We handcraft each and every bracelet upon request.  When ordering, please allow at least three weeks for production before the bracelet ships. As soon as your bracelet is ready to be shipped, you will receive a shipping confirmation email with all of your shipping and tracking information.
      Help, my bracelet doesn’t fit! (Exchanges)

      You can exchange your bracelet for a new size within 30 days of receipt. Exchanging the size of your Artist Bracelet means that a new set of artist strings are pulled and a new bracelet is created. We can only do this exchange as long as we have sufficient strings in stock for the chosen artist. Please email us to confirm availability. Please double check your size. For sizing instructions click see our fit guide. Exchange fee is $40 plus shipping.

      Help, my bracelet is broken!

      Sometimes, a bracelet breaks.  The Artist Bracelets are made from USED guitar strings, thus they can be fragile.  If your bracelet requires repair within 30 days from receipt, we will gladly provide complimentary repair.  After this time, we offer a paid repair service.  However, there is no guarantee that damaged merchandise can be fixed. Please note that the ball end of the bracelet can be very delicate and fragile. If the ball end detaches from the bracelet we are not able to reattach it.  Questions? Please email us.  
      Mail your bracelet back to us at :
      Wear Your Music: REPAIRS
      55 Cromwell St.
      Suite 1G
      Providence, RI 02907

      Please include a copy of your original order email.  After we inspect your bracelet, we will get back to you with a price estimate.  (We do not repair work that has been attempted by others, so please don’t try to fix it yourself.)  We cannot be held responsible for any items lost in the mail, so we recommend you use a traceable/insured service.

       

      One-Size-Fits-All Guitar and Bass String Bracelets

      Will it rust?

      Though some customers have reported safely wearing their bracelets in the shower, we cannot guarantee this won’t damage your bracelet.  Guitar strings are made out of metal and metal can rust.  Therefore, we strongly advise you to avoid exposure to water.

      Does the color come off?

      The colored bracelets (Red, Pink and Teal) are electroplated.  Color may come off, if the bracelet encounters something abrasive.  Therefore, we recommend not stacking the electroplated, colored bracelets or wearing with other metal jewelry.

      What is it made out of?

      The one-size-fits-all guitar and bass string bracelets are made from guitar and bass strings that are lead, nickel and cadmium free.

      More

      How do you decide which charity the money goes to?

      We do not decide where the profits will go.  Each artist selects the charity they want to support!

      Is my purchase tax deductible?

      At this time your purchase is not tax deductible, as we are not a non-profit.

      How to care for charms?

      Please keep them dry and lightly polish with a cleaning cloth.

      Is there a store I can go to?

      At this time Wear Your Music is online only.  However, some of our items are sold in other retail stores. Please click HERE for a list of Stockists near you! 

      How can I get wholesale info?

      Interested in becoming a Wear Your Music stockist? We offer wholesale discounts to select retailers internationally. To learn more about the brand, download our brand deck nowNeed more info? Email us at: wholesale@wearyourmusic.com or fill out a wholesale inquiry form HERE.

      I entered the Famous Musician Guitar String Pendant Giveaway. How do I know if I won?

      Every month all year long we give away one Famous Musician Guitar String Pendant. Winner will be notified by email upon drawing. If you didn't receive an email but want to see who won click HERE to view our Famous Musician Giveaway Winner and their choice of musician pendant. 

      If you didn't win, don't worry! We'll roll your entry over next month for another chance to win!  Haven't entered yet? Click HERE to enter now!