FAQs

FREQUENTLY ASKED QUESTIONS & HELP

ORDERING:

How do I pay for my order? Do you have any stores.

Wear Your Music is online only. We accept most major credit cards including Visa, Mastercard, American Express and Discover. We also accept Paypal. Apple Pay is available via mobile phone only.

I'm having trouble placing an order online. Can you help?

Absolutely! If you're having trouble placing your order please email us at customerservice@wearyourmusic.com and we will get back to you with assistance as soon as we can!

I just submitted an order; can I change it?

Orders are processed as quickly as possible and we cannot guarantee any changes to your order once it has been processed. If you need change or cancel your order, please email us to customerservice@wearyourmusic.com  as quickly as possible and we will do what we can!

Help, my order hasn’t arrived yet?

Please remember, our pendants, bracelets and cuffs from famous musicians are handcrafted at the time of your order. As such, they can take up to three weeks before they ship. If you need to know your order status, please contact us via email at customerservice@wearyourmusic.com.


SHIPPING:

What are my shipping options?

All Famous Musician Guitar String Jewelry orders shipping within the United States are shipped via Expedited Shipping with insurance. International orders are shipped via USPS International Shipping and do not include any duties or taxes. Any non-musician bracelet orders can choose between Standard First Class (3-5 day shipping) and Expedited (1-3 day shipping). Orders are shipped during office hours on Tuesdays and Thursdays. If you need your order rushed you can contact us at customerservice@wearyourmusic.com to upgrade your shipping.

International orders:

Orders shipped outside the US may be subject to local customs fees or duties. Every country has different procedures and fees for incoming packages. Wear Your Music does not have information on customs or duties, and we are unable to estimate these charges. Please check with your local authorities before placing an order. Wear Your Music is not responsible for import taxes, nor will Wear Your Music issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

The shipping times for International orders will vary by country. Wear Your Music cannot guarantee delivery dates on International Orders.  


RETURNS AND EXCHANGES:

We want you to be happy with your purchase. If for any reason you are not satisfied with your order please return the item to us within 30 days of the purchase date. The returned item must be unused and in the original packaging to be eligible for a refund. *Please note that due to postal restrictions in certain countries pre-paid mailing labels will not be emailed for international customers.
For more information please email customerservice@wearyourmusic.com.

To begin the return process click HERE.


FAMOUS MUSICIAN PRODUCTS:

What size should I order?  

Famous Musician Guitar String Bracelets and cuffs require custom sizing. Please view the sizing information HERE.

How do I use the clasp?

Having trouble figuring out how to use the clasp? We've got you covered with our handy video instructions. See it HERE.

Will it rust?

Guitar strings are made out of metal and metal can rust. Therefore, we advise you to avoid exposure to water. If your bracelet or pendant gets wet, dry it immediately. As needed, you may buff with a silver cleaning cloth. Please note that pendants are not water tight and strings can rust if pendant becomes wet.

When will my bracelet ship?

We handcraft each and every bracelet, cuff and pendant upon request. When ordering, please allow at least three weeks for production before your jewelry ships. As soon as your jewelry is ready to be shipped, you will receive a shipping confirmation email with all of your shipping and tracking information.

Can I request a musician you don’t have?

Sure! Please click HERE to add an musician to our outreach list. Please note, we cannot in any way guarantee their participation but we LOVE to have your requests! Securing a musician can take years, so please be patient and remember the power of social media! Message your favorite musician and ask that they participate! Remember to tag @wearyourmusic.

What is it made out of?

The Famous Musician Bracelets, Cuffs and Pendants are handcrafted from actual strings contributed by the musician of your choice. Strings come in a range of colors, metals, and finishes. Some strings have ball ends, others don't; some are thick, others are thin. It depends on what the musician provides to us. We cannot fulfill orders based on individual string requests.

Help, my bracelet doesn’t fit! (Exchanges)

You can exchange your bracelet for a new size within 30 days of receipt. Exchanging the size of your Famous Musician Bracelet means that a new set of strings are pulled and a new bracelet is created. We can only do this exchange as long as we have sufficient strings in stock for the chosen musican. Please email us to confirm availability. There is a $10 restocking fee + shipping for all musician products.

Help, my bracelet is broken!

Since our products are made from USED guitar strings, they can be fragile. If your bracelet requires repair within 30 days from receipt, we will gladly provide complimentary repair. After this time, we offer a paid repairs. However, there is no guarantee that damaged merchandise can be fixed. Please note if the ball end detaches from the bracelet we are not able to reattach it. Please email us for instructions.


ONE-SIZE-FITS-ALL BRACELETS:

Will it rust?

Though some customers have reported safely wearing their bracelets in the shower, we cannot guarantee this won’t damage your bracelet. Guitar strings are made out of metal and metal can rust. Therefore, we strongly advise you to avoid exposure to water.

Does the color come off?

The colored bracelets (Red, Pink and Teal) are electroplated. Color may come off, if the bracelet encounters something abrasive. Therefore, we recommend not stacking the electroplated, colored bracelets or wearing with other metal jewelry.

What is it made out of?

The one-size-fits-all guitar and bass string bracelets are made from guitar and bass strings that are lead, nickel and cadmium free.


MORE:

How do you decide which charity the money goes to?

We do not decide where the profits will go. Each musician selects the charity they want to support!

Is my purchase tax deductible?

At this time your purchase is not tax deductible, as we are not a non-profit.

How to care for charms?

Please keep them dry and lightly polish with a cleaning cloth.

How can I get wholesale info?

Interested in becoming a Wear Your Music partner? We offer wholesale, band merch and corporate gifting.


GIVEAWAY:

I entered the Famous Musician Guitar String Pendant Giveaway. How do I know if I won?

Every month all year long we give away one Famous Musician Guitar String Pendant. Winner will be notified by email upon drawing. If you didn't receive an email but want to see who won click HERE to view our Famous Musician Giveaway Winner and their choice of musician pendant.

If you didn't win, don't worry! We'll roll your entry over next month for another chance to win! Haven't entered yet? Click HERE to enter now!

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